Return
1. If the goods are defective, they can be returned within 14 days from the date of receipt, and returns will not be accepted after 14 days, and if the goods are not defective, 10% of the commodity price will be charged for additional warehousing fees.
2. To be eligible for return, your item must be unused and in the same condition in which it was received in its original packaging.
3. Any possible return requires a receipt or proof of purchase.
4. For international shipments, Emake3D is not responsible for any customs fees, duties, taxes and duties.
5. Some consumables are not applicable to returns, resin/resin vat/gifts/software, etc.
6.Please contact us before returning the product.serve@emake3d.com
Exchange
1.Product(s) can be exchanged within 15 calendar days from the date you received it if there is a manufacturing defect.
2.To be eligible for an exchange, your item(s) must be unused and in the same condition as received with the original packaging.
3.You will be responsible for paying for your own return shipping costs, which are non-refundable.
4.A receipt or proof of purchase is required for any possible exchanges.
5.Before exchanging the goods, please contact us.serve@emake3d.com
Refunds
1.Once Emake3D has received the product(s), we will conduct an inspection and provide notification of its return. Please allow for at least 10 business days from when we receive your item to process your return. We will notify you by email when your return has been processed.
2.If approved, we will initiate a refund to the original method of payment. Refunds through credit cards are time-sensitive, depending on the credit card issuer's policies.
3.If the parcel is returned because of local government import regulations, we will NOT offer you a refund after receiving the returned package. For more detail, please review our Shipping Policy.
4.Please note that all refunds DO NOT include shipping fees (for both original shipping and return shipping), and/or other fees such as courier transaction or customs fees, tariffs, taxes, and duties.
5.You MAY NOT request for a product return and/or refund if you fail to complete the customs clearance or fail to or refuse to collect your products resulting in products returned or destroyed by the customs office. For more detail, please review our Shipping Policy.
6. Only regular-priced items can be refunded, and special-priced items cannot be refunded.
7. Before refunding, please contact us.serve@emake3d.com
Note
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.